Every customer interaction is an opportunity to create a favourable customer experience, build brand loyalty and make that all-important sale. Signs that indicate a need for improvement in customer interactions include...

  • You want to increase sales revenue.
  • You want to counter the threat of deregulation.
  • You want to protect your brand equity.
  • You are under threat from increasing competition.
  • You want to identify sales and service training needs.

The Shopping Science Speed-Survey System is designed specifically for use by front-line managers and trainers. The fast feedback we provide means that you can take rapid corrective action, typically in 48 hours or less.